Your Journey Starts Here

The practitioner selection process on Journey involves using our custom filters to refine your search. After you've applied your criteria, you'll see a list of matching practitioners with profiles and video introductions. If you find a suitable practitioner, you can message them directly through the platform. Note, Journey does not handle session bookings; you’ll arrange this with your chosen practitioner.

Journey is dedicated to providing clients with all the important information to help them connect with a practitioner, and equipping both clients and practitioners with the right tools to embark on a healing journey together. Our platform is designed to make the process of finding and connecting with the right practitioner seamless and personalized.

Absolutely. Journey takes data privacy and security very seriously. We employ encryption and other security measures to ensure that your personal information is protected.

Journey provides an internal messaging system that allows clients and practitioners to communicate securely. Once a match is made, clients can send messages to practitioners, who will then respond via their private inbox. It’s important to note that this messaging system is intended for initial communication and not for ongoing chatting or sessions.

Journey is accessible globally. However, it’s more important to check whether the practitioner you match with is willing to see clients who are located abroad, as opposed to simply checking licensing.

Journey offers customer support to assist clients in navigating the platform. Clients can contact our support team through the website for help with account setup, troubleshooting, or any other queries related to using the platform and connecting with practitioners.

While it varies, most practitioners typically respond within 24 to 72 hours. However, keep in mind that some practitioners might be on annual leave or have a busy schedule, so the response time can differ.

If you feel that the practitioner you matched with is not the right fit, you can first discuss this with them and see what their response is, if you've already started seeing them. Journey remains here at your disposal so you can always go back to the selection process to find another practitioner that better suits your needs. It is important to find a practitioner with whom you feel comfortable and can establish a trusting relationship. Additionally, you can contact us and we can try to assist you in finding someone who is a better match.

Journey hosts a diverse range of therapists who specialize in various forms of therapy such as cognitive behavioral therapy, psychodynamic therapy, couples therapy, family therapy, and more. It is also home to many coaches who specialize in different forms of coaching such as career coaching and life coaching. You can always use the filtering options to find a practitioner who specialize in the type of work you are looking for. For more information on different types of work, you can visit the Ways to Heal tab [insert link to the Ways to Heal tab].

Do not despair! If no matches are found, we recommend revising your filters to widen your search. Additionally, you can enter your email address, and we will contact you when we have someone that matches your criteria.

Clients can use Journey to find and connect with practitioners free of charge. However, please be aware that practitioners will charge for their services. All payments for sessions are handled directly between the client and the practitioner, with Journey not involved in the transaction.